Shipping Information

Same-Day Shipping

Do you need supplies now? Newmatic Medical can help. All of our in-stock items ship the same day for orders received by 4:30PM EST.

Shipping Terms and Options

Newmatic Medical's shipping terms are FOB destination prepaid and added to the invoice.

Newmatic Medical's preferred carrier is FedEx. When choosing standard delivery shipping within the Continental United States, you can expect your order in just 3-5 business days.

Priority shipping option is available but does not include weekend delivery.

Using Your Freight Account

Newmatic Medical offers you the option to use your facility's freight account. Please provide your freight account number and carrier in the order notes during checkout. Shipping terms are FOB Origin when using your own freight account.

Priority shipping option is available but does not include weekend delivery.  When choosing to ship via your freight account, Ground Service will be used unless otherwise noted in order comment field on the final checkout page.

LTL and Freight Delivery

If your item weighs more than 150lbs, then truck transportation is more economical than using parcel service. Common carriers transport your item on a truck, shared with other small shipment. By sharing space with others, it reduces transportation costs. However, if your shipment weighs more than 8,000lbs, an entire truck may be required (called a Truckload). The standard procedure for common carriers is having the driver back up to a dock, having the truck loaded by the consignor (shipper), having the cargo driven to the receiving destination, and having the unloading performed by the consignee (receiver). Any service that is outside of the "standard procedure" may result additional charges.

White Glove Delivery Option

White Glove Delivery is also available for an extra charge. This includes services such as unboxing and setup of your item. Please call Customer Care at 1-800-228-1428 for more information and a price quote.

Proof of Delivery

To obtain proof of delivery, contact Customer Care at 1-800-228-1428 or [email protected].

If you have any additional questions, our Customer Care Team is available to answer your questions at 1-800-228-1428 or [email protected].