About Us
Your Complete Source for MRI Accessories
About Newmatic Medical
Newmatic Sound Systems was established in 1986 with a patented MRI sound system for patient comfort. The company evolved into a new name, Newmatic Medical, becoming innovators of new products for the MRI market, and setting a high standard for safety and customer service within the market.
Your complete source for MRI suite needs, Newmatic Medical now manufactures and distributes many other MRI products, from wheelchairs, stretchers and lighting, to patient comfort devices, sanitary supplies, safety measures and interventional MRI supplies, as well as patient monitoring equipment, procedural aids, positioning aids and tools.
Mission
At Newmatic Medical, our goal is to offer the most extensive selection of MRI products and accessories in the industry, with the most competitive prices and most satisfying customer service available. We do our best to make sure every experience with our company is a great one.
Vision
Our vision is for Newmatic Medical to be a thriving company where we look forward to the time we spend at work and are fulfilled by the individual roles we have in the company. We strive for Newmatic Medical to be admired and preferred by our customers and suppliers because of the products we offer, the innovative style we use in marketing, the way we treat people, and the things we do to honor the role of the laboratory professional, medical technologist, and healthcare professional.
Values
We value our Customers – We believe each customer is special. We listen closely to their needs and we combine our energy, knowledge, and talents daily to deliver products and services that exceed our customers' expectations.
- We value our Team Members – We believe in the boundless potential of people empowered, engaged, and focused on a common vision.
- We value Integrity – We believe that honesty and candor are the foundation for integrity and trust. We build mutually beneficial relationships with our customers, team members, and suppliers.
- We value Continuous Learning – We believe that knowledge empowers, and learning leads to growth of individuals and organizations.
- We value Results – We design, market, manufacture, and deliver products and services to meet the expectations of our customers.
Operations
From catalog creation to order placement, our business and distribution operations work hand-in-hand at our 100,000 square foot corporate headquarters located near Grand Rapids, Michigan. We maintain inventory on most cataloged items which allows us to ship most orders the same day. We also have an in-house marketing department that produces our catalogs, promotional materials, and website. Most importantly, we have a full customer support call center staffed with friendly and knowledgeable representatives who help customers make the best purchase decision.